Understanding your Call-on-Doc data breach notification letter
If a Call-on-Doc letter arrived in your mailbox, here is what it means, why you received it, and the free steps you can take right now.
Why you received this letter
Call-on-Doc, a telehealth platform, reported a data breach to the Texas Attorney General in September 2026, stemming from an incident in December 2025. This breach exposed sensitive personal and medical data, including Full Name, Social Security Number, and Diagnosis and Treatment Information, placing affected individuals at risk of fraud and identity theft.
Information the filing reports as involved
- Full Name
- Date of Birth
- Social Security Number
- Medical Record Number
- Health Insurance ID Number
- Diagnosis and Treatment Information
- Prescription Information
- Provider and Treatment Dates
- Billing and Financial Information
What to do after the letter
Confirm the notice is genuine
A legitimate Call-on-Doc notice references the specific incident reported to the Texas Attorney General and describes which categories of your information were involved. Compare the letter against the public filing before acting on any links or phone numbers it contains.
Keep the letter — it is your proof of connection
The notification letter is the document that ties your personal information to this incident. Keep the original and photograph it. If you later request a case review, this letter is the strongest evidence that you were among the affected individuals.
Protect your accounts and credit
Depending on what was exposed, consider a free credit freeze with all three bureaus, new passwords for reused credentials, and monitoring of financial statements. These steps are free and do not require you to wait for anyone's permission.
Find out whether you have a claim
Whether the Call-on-Doc breach gives you a legal claim depends on the facts. A free, no-obligation case review will tell you where you stand — there is no cost and no commitment to find out.
This page summarizes a data breach reported to the Texas Attorney General for informational purposes and is attorney advertising. It does not create an attorney-client relationship. DataBreachLegalTeam.com does not provide legal advice through this page.