Call-on-Doc Breach: What Texas Patients Need to Know About Exposed Data
Call-on-Doc, a telehealth platform, reported a data breach to the Texas Attorney General in September 2026, stemming from an incident in December 2025. This breach exposed sensitive personal and medical data, including Full Name, Social Security Number, and Diagnosis and Treatment Information, placing affected individuals at risk of fraud and identity theft.
This breach is real, not a scam. Call-on-Doc officially reported it to the Texas Attorney General on September 21, 2026.
Reviewed by David S. Harris, Esq., data breach and class action attorney (Florida Bar No. 0112739). Free consultation: 786-306-7278
Received a Call-on-Doc notification letter? Find out in minutes if you qualify for compensation.
Free case review- State
- Texas
- Breach date
- December 22, 2025
- Reported
- September 21, 2026
What may have been exposed
- Full Name
- Date of Birth
- Social Security Number
- Medical Record Number
- Health Insurance ID Number
- Diagnosis and Treatment Information
- Prescription Information
- Provider and Treatment Dates
- Billing and Financial Information
Call-on-Doc, a prominent telehealth provider, recently announced a significant data breach affecting its systems. The incident, which occurred on December 22, 2025, was formally reported to the Texas Attorney General on September 21, 2026. This security compromise potentially exposed highly sensitive personal and health information of patients who relied on the platform for medical consultations and services.
The compromised data includes a broad range of sensitive identifiers and protected health information. Specifically, the breach exposed Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information. Such a comprehensive exposure carries significant risks for those affected.
The exposure of these detailed records can lead to serious, long-term consequences. Bad actors could use stolen medical information for fraudulent billing or to obtain unauthorized care. When combined with fundamental identifiers like your Full Name, Date of Birth, and Social Security Number, the risk of financial identity theft, fraudulent credit applications, and targeted phishing scams leveraging your personal health details increases substantially.
Companies like Call-on-Doc have a legal duty to protect your confidential information under laws such as the Health Insurance Portability and Accountability Act (HIPAA) and the Texas Medical Records Privacy Act. These regulations require robust security measures to prevent unauthorized access and disclosure. A data breach of this nature often indicates a failure to uphold these mandated security protocols, potentially leading to legal liability for the company.
If you received a data breach notification letter from Call-on-Doc, it confirms that your personal and medical information was compromised. Understanding your legal options is crucial to protect yourself from potential harm and seek accountability. Our dedicated team is available to review your specific situation and discuss how we can assist you, without any out-of-pocket cost unless we secure compensation on your behalf.
What to do if you were affected
Based on the categories of information reported in this filing, these steps can help limit the risk of identity theft and fraud.
Freeze your credit
Place a free credit freeze with Equifax, Experian, and TransUnion. A freeze blocks new accounts from being opened in your name and can be lifted anytime.
Watch your financial accounts
Review bank and card statements for unfamiliar activity and turn on transaction alerts. Report anything you don't recognize to your bank right away.
Check for medical identity theft
Review the Explanation of Benefits statements from your health insurer for services or claims you never received, which can signal misuse of your medical identity.
Stay alert to targeted scams
Be cautious of calls, texts, or emails that reference this breach. Legitimate organizations won't ask you to confirm sensitive details through an unsolicited message.
Keep your notification letter
Save the notice you received. It documents that your information was involved and is often needed to enroll in any credit monitoring offered or to join a related legal claim.
Call-on-Doc data breach lawyer, lawsuit and letter questions
- Do I need a Call-on-Doc data breach lawyer or attorney?
- You don't need to pay to find out. Our data breach attorneys review notices like this one for free, and data breach cases are usually handled on contingency — no fee unless money is recovered for you.
- Can I sue Call-on-Doc over the data breach?
- It depends on what was exposed, the law in Texas and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.
- How many people were affected by the Call-on-Doc data breach, and what was exposed?
- The filing does not give a count of affected people and lists the following information as involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, Billing and Financial Information. Your own letter is the best guide to what was exposed about you, since notices are usually tailored to each person.
- Is there a Call-on-Doc data breach class action lawsuit?
- Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-on-Doc. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.
- Is the Call-on-Doc data breach letter legit or a scam?
- A notice from Call-on-Doc in the mail matches the breach Call-on-Doc reported to the Texas Attorney General on September 21, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-on-Doc through a phone number or website you find yourself.
- Did Call-on-Doc offer free credit monitoring?
- Any free monitoring Call-on-Doc is offering will be described in the notice you received, along with an activation code and a sign-up deadline. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Enrolling does not give up your right to bring a claim.
- How much could a Call-on-Doc data breach settlement or claim be worth?
- There is no set amount, and no Call-on-Doc settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.
- Where can I see the official Call-on-Doc breach notice?
- Call-on-Doc's report is published by the Texas Attorney General: https://oag.my.site.com/datasecuritybreachreport/apex/DataSecurityReportsPage#BR-0005352 Compare it with the letter you received to confirm the dates and details match.
- What should I do after getting the Call-on-Doc data breach notice?
- Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.
Source: Texas Attorney General filing
Related data breach cases
- Quantum Health, Inc.
- Tradier Brokerage Inc.
- Baker & McKenzie LLP
- Indico Data Solutions
- Directed Trust Company
- Sarasota US Topco, Inc. d/b/a Sarku Japan (“Sarku”)
- Frontline Education
- USForex INC.
- STP Nuclear Operating Company
- Gator Town Pediatrics, Family and Urgent Care PLLC
- Monmouth University
- Henry County Hospital
- Navigate 360, LLC
- Southeast Colorado Hospital District